OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

Your Impact:
OpenText is a world leader in Information Management, helping companies securely capture, govern and exchange information on a global scale. OpenText solves digital business challenges for customers, ranging from small and mid-sized businesses to the largest and most complex organizations in the world. That is high tech without the drama.

The resource will be part of a Managed Services team providing Application Management and Maintenance for OpenText customers spread across the globe. Wide breadth of skills enabling one to solve complex problems in the areas of Application Availability, Performance and Capacity both in terms of incidents and problems. Experience in Production Operations (or Support) plus Software Maintenance are a must. Consultant is responsible for the technical delivery of the StreamServe/Exstream Platform based solutions. Such delivery activities encompass the deployment and troubleshooting to specific items of core product functionality or its integration components. It entails custom developments and enhancements over existing customizations.

What the role offers:

• Install, configure, maintain and monitor one or more OpenText (OT) products/solutions in the Cloud: OT Cloud, Customer premises, or 3^rd party IaaS.
• Troubleshoot and find resolutions/workarounds to incidents
• Research and fix problems in configuration at Application Level, also demonstrating adequate knowledge of OS and Network as applications work in that context. Problems can be related to availability, performance, or capacity.
• Work on performance tuning within or outside OTES.
• Performing deployments and applying product patches. Perform Upgrades, Migrations.
• Work in shifts: Morning, Regular and Afternoon on rotation basis.
• Participate and contribute to technical design & deployment activities.
• Participate in the advanced configuration of SS/Exstream software components, in line with project and customer time scales.
• Familiar with modules Control Center, Design Center.
• Actively contribute in patching and upgrade activities where possible to achieve operational efficiencies.

What you need to succeed:

• Hands-on experience with OpenText Stream Serve StoryTeller and Design Manager.
• Hands-on experience with Control Center, Communication Builder, and Workshop.
• Strong knowledge of Input Connectors and Output Connectors.
• Good knowledge of OpenText Directory Services (OTDS).
• Good understanding of Pagein Events and XML Events.
• Experience configuring and managing Runtime Configuration.
• Ability to configure and manage Projects, Applications, and Services within the StreamServe runtime environment.
• Strong functional understanding of the StreamServe document generation lifecycle.
• Experience integrating StreamServe/Exstream with OpenText Content Server and OpenText Archive Server.
• Well-versed in the deployment, administration, and troubleshooting of OpenText StreamServe/Exstream platforms and their surrounding components.
• Experience in extending existing customizations, implementing enhancements, and defect fixing.

One last thing:

OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned.
Join us on our mission to drive positive change through privacy, technology, and collaboration.
At OpenText, we don't just have a culture; we have character. Choose us because you want to be part of a company that embraces innovation and empowers its employees to make a difference.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [email protected]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.