OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT
As a Production Support Specialist at OpenText, you will be at the forefront of ensuring our B2B production environments operate efficiently and reliably. In this intermediate-level role, you will monitor production processes, investigate and resolve system and data-related issues, provide timely support to clients, and perform detailed root-cause analysis of production incidents.

Success in this role requires strong analytical thinking, effective troubleshooting skills, and the ability to communicate clearly with both technical and non-technical stakeholders. If you enjoy solving complex problems, working in a dynamic environment, and embracing new challenges, this is an excellent opportunity to make a meaningful impact on our customers' success.

WHAT THE ROLE OFFERS
•Providing high quality technical support, effectively analyzing issues, providing issue resolution, and customer notification.
•Actively participates in self-improvement, process, and technology training programs.
•Work cross-functionally within the organization, in a team environment, to deliver quality, satisfaction, and resolutions to the customers
•Manage Customer Accounts as requested
•Participate in documentation and product review
•May provide technical leadership and training for new and existing products within technical area
•Perform other/additional duties and projects that may be periodically assigned.
•Potential on-call rotation weekend work

WHAT YOU NEED TO SUCCEED
•Associate or bachelor’s degree in Technical related field or Industry equivalent experience (preferred)
•Possesses extensive knowledge in UNIX/Linux.
•Possesses knowledge in Communication protocols (FTP, SFTP, AS2, HTTPS)
•Possess technical background in related field
•Ability to multitask and coordinate with internal resources during major incidents and/or high severity situations
•Must have experience in fast paced support environment
•Must possess superb written and verbal skills

ONE LAST THING
OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [email protected]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. A summary of those benefits can be found on our Why Join Us page. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $53,040 - $79,560; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.