OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

Your Impact

This is a great opportunity as a Site Support Technician (Local/Onsite IT Support) to provide hands-on technical support, ensuring smooth operation, addressing challenges with efficiency and expertise. Working onsite in the office five days a week, you will deliver exceptional, consistent customer service across the organization, leaving a lasting impact on both employees and executives. In this role, you'll be part of a premium service team catering to high-profile events and executive support.

What the Role Offers

• Configure, deploy and recover laptops, desktops, and order IT equipment and peripherals to ensure smooth operational functionality.
• Manage problems and issues from start to finish, ensuring efficient resolution and continuity of service.
• Prepare and catalog equipment for shipping and receiving, maintaining accurate records of on-hand equipment to avoid shortages.
• Optimize endpoint lifecycle management by assessing returned assets, performing hardware break/fix repairs, and determining equipment for redeployment or disposal.
• Support project tasks and service support tickets, ensuring timely completion and resource allocation for successful outcomes.
• Deliver clear, concise support documentation and identify areas for improvement, recommending solutions to enhance productivity.
• Provide VIP-level customer support for executives, ensuring their IT needs are addressed quickly and efficiently.
• Contribute to user account creation processes, modifications, and terminations across various systems, maintaining secure and accurate user management.

What You Need to Succeed

• Solid experience in a similar Level 2 technical role
• Strong customer service orientation with excellent interpersonal skills.

• Proficient English communication, both written and verbal, to effectively interact across teams.
• Advanced independent problem-solving and decision-making abilities in technical environments.
• Ability to work independently and collaborate effectively within a global team setting.
• Proficiency with both macOS and all Windows operating systems, including hardware.
• Expertise in troubleshooting a wide range of technical issues involving computers, networks, smartphones, AV systems, and enterprise applications.
• Experience with administration and support of Microsoft 365 services on Microsoft 365 Admin Centre platform, including Exchange Online, Entra ID, Windows and mobile endpoints using MS Intune.
• Strong organizational skills with the ability to prioritise multiple tasks in a fast-paced environment.
• Quick troubleshooting abilities, capable of handling real-time challenges efficiently.

One Last thing

OpenText is more than just a corporation; it's a global community where trust is foundational, the bar is raised, and outcomes are owned.

If you’re passionate about making a difference through superior tech service and thrive in high-stakes environments, this opportunity is made for you!

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [email protected]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.