OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

Your Impact:

As a Technical Lead, you will be responsible for designing, validating, deploying, and supporting enterprise IT infrastructure platforms.

In this role, you will bridge hands-on engineering excellence with high-level infrastructure design, driving operational stability, active directory management, and automation across enterprise-scale environments. You will work closely with Product Engineering, Support, and Customer teams to ensure platform scalability, performance, reliability, security, and operational excellence across customer environments while leading critical incident response calls to maintain seamless infrastructure performance.

What the role offers:

• Architect, maintain, optimize, and troubleshoot complex multi-domain/multi-forest Active Directory (AD) infrastructure, Domain Controllers, Group Policy Objects (GPOs), DNS, DHCP, AD CS, and hybrid identity setups.
• Serve as the SME for all escalated Windows Server OS performance issues, security patch management, clustering, and storage configurations across enterprise fleets.
• Configure, manage, and optimize enterprise cloud workloads hosted on AWS (EC2, VPC, IAM, S3, Systems Manager). Support hybrid cloud integrations.
• Design and implement scalable automation solutions using PowerShell (and related scripting frameworks) for routine administration, server provisioning, compliance, and automated incident remediation.
• Lead technical incident response calls (P1/P2 outages), drive swift triage, coordinate cross-functional teams, and perform deep Root Cause Analysis (RCA) to prevent recurring issues.

• Lead infrastructure design initiatives, evaluate architectural scalability, align system deployments with business processes.

• Translate business requirements into robust IT infrastructure solutions. Possess top-tier verbal/written communication and soft skills to present technical concepts effectively to non-technical stakeholders and executive leadership.

What you need to succeed:

• 8+ years of hands-on experience in Infrastructure Engineering, System Administration, or Solution Architecture.
• Experience designing and supporting large-scale enterprise platforms.
• Experience working in global and cross-functional environments.

• Proven track record in managing and supporting large-scale enterprise IT infrastructure.
• Deep expertise in Windows Server operating systems (2016/2019/2022) and Active Directory architecture.
• Hands-on expertise with core AWS infrastructure services and hybrid identity management.
• Hands-on expertise with VMware vSphere, ESXi, vCenter, and virtualization technologies.
• Hands-on experience with Citrix Gateway and Citrix DaaS (Desktop as a Service) / Virtual Desktop Infrastructure (VDI).
• Experience with infrastructure monitoring, troubleshooting, and performance tuning.
• Advanced proficiency in PowerShell scripting and infrastructure automation.
• Proven capability in infrastructure design, system redundancy, disaster recovery planning, and business process alignment.
• Excellent communication, incident triage leadership, problem-solving, and team collaboration skills.
• Strong analytical and problem-solving skills.
• Excellent communication, presentation, and documentation abilities.
• Ability to lead technical discussions and influence architecture decisions.
• Self-driven with strong ownership and customer focus.
  
  

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [email protected]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.